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Basic Floor Covering Training Testimonials
I've known Mark Farnsworth for a while as a flooring buyer. I am trying to make the switch into sales and taking his one day seminar made sense, it was inexpensive and quick. He has put together an exceptionally easy step by step guide for flooring sales and the measuring process. I'll keep the book as a reference. Thanks Mark!
Beth Shields, Owner
– New Star Carpet, Mogadore Ohio
Mark broke it down pretty well. I think I can do this now. – Now selling flooring, This book outlines the steps to resolve a problem, especially in flooring, not only are you making sure that your customer is happy but making sure that they understand every step that is being taken to help them in their flooring endeavor!
Dana Januska
– Parma Flooring
It's been 6 weeks now selling flooring, I think I have made every mistake outlined in this book. It outlines the steps to resolve a problem, especially in flooring, not only are you making sure that your customer is happy but making sure that they understand every step that is being taken to help them in their flooring endeavor!
Becky Thomson
– Flooring Consultant
With the combined skills of this guide along with your passion for this field, you will be golden in your field of expertise. It was such a pleasure being a part of Mark's class & I truly appreciate the time & effort put into this.
Teal Haynes
– Rockwood Flooring, Oberlin Ohio
Most sales people feel there is too much "learning" involved in keeping up with the flooring industry. But the learning can be fun…the consumers are hungry for the knowledge you have, and the rewards are far greater in monetary and social values than selling everyday products. This course brought the fun back to learning and there is quite a bit of useful info I can bring back to the sales floor.
Kristi Stephan
– Perry Floorcovering, Massillon Ohio
Two thumbs up on the floor training. This book is a great guide through all the aspects of selling and the technical stuff needed to sell flooring. Mark seems to know his material and the book is written so you can understand it.
Matt Goodrich, Sales Manager
– State Crest Carpet & Flooring, Bedford Ohio
Mark did a great job presenting his Floor Covering Basics training manual to my 11th grade Building Trades students. He has a wealth of knowledge and was very good at explaining the importance of knowing your product before you sell it or install it. The students really enjoyed hearing the information and wanted to continue the conversation even after Mark had left. I look forward to working with Mark in the future!!
Adam Irwin, Building Trades Instructor
Portage Lakes Career Center
Why is our training getting rave reviews?
Here from our participants....
And Trainers..............
More Testimonials
Ben King Coordinator of Construction Technology
When I first got a look at the Professional Floorcovering publications I was amazed at how much information each book contained. I saw right away the value these books would bring to the students in my Construction Management program at Ohio State ATI. These books guide the reader through understanding the various floor covering materials better and having the necessary knowledge to work with a customer and advise them about selecting materials for their projects. For my purposes, the most valuable feature for my students is the explanation and examples that are provided to assist with learning to estimate the project. The author put together great examples with extensive information to assist the sales associate or student with learning the process completely. The books are extremely well written, there are fantastic photos to accompany the material descriptions, and the estimating tips and project examples will be very helpful in my classes going forward.
Ben King
Coordinator of Construction Technology
The Ohio State University ATI
Wooster, Ohio
Becky Thomson Century Carpet, Louisville, Ohio
Selling a product, any product, with success and empathy for the customer, in my opinion, is a developed art form. Consumers crave knowledge, your knowledge, of the product you are presenting. The days of answering a technical question about a product, or the installation of the product, by fudging your way through meaningless jargon are over. The internet has forced sales people to finally “know” their products…not just be a sales person. Customers appreciate a sales person with such knowledge, because with the tools of knowledge at hand, fewer mistakes can be made by you, and by the customer. Knowledge, empathy, personality, and good listening skills are something employers are always looking out for, because with all of these aspects developed by a sales person, customer service and customer satisfaction is much easier to achieve.
Products all over the world are developed, marketed, bought and sold on a daily basis. Yet, floor coverings are products that seem to be of great mystery to most sales people, as they are only purchased every 5 to 15 years. Technology changes the aspects of floor coverings far quicker than consumers purchase flooring. Therefore, most sales people feel there is too much “learning” involved in keeping up with the flooring industry. But the learning can be fun…the consumers are hungry for the knowledge you have, and the rewards are far greater in monetary and social values than selling everyday products.
This book will guide you through all the aspects of selling, customer service and technical knowledge needed to strike your personal path to success within this exciting industry. Mark Farnsworth brings years of knowledge, experience and success into a well-written guide to your success in flooring. Whether you are marketing, inventorying, creating or selling floor coverings, this book will start you on the successful path of becoming a top agent within your field.
Centruy Carpet, Louisville, Ohio
Becky Thomson
From the Authors…
Whether an interior designer, industrial engineer, or just a retailer who wants to up their game in the industry, this guide was designed for you.
It gives you that competitive advantage that makes each project a success and establishes your name as an expert with the knowledge to provide value regardless of whether it is to your company or your consumer.
Don’t let the internet be smarter than you!