Customer Service Excellence Training



This trainings’ focus includes:

• Best practices, and customer service skills.
• Effective communication.
• Problem solving, dealing with stress.
• Negotiating skills, handling difficult customers.
• Understanding key performance indicators (KPIs).
• Monitoring and improving service quality.
• Carpet repair, stain, and spot removal, introducing the latest technology and industry
• Troubleshooting carpet flooring problems and techniques for repairs.

Includes two manuals and one book and certificate of completion.