Floor Covering Installation Training – Technology in Our Industry

Description

This training will focus on:

• Selling the educated customer through and efficient use of technology. Understanding
the ZERO Moment of Truth buying cycle and its impact on forever changing consumer
demands.
• Customer Relationship Management. Delivering impactful customer service to improve
retention rates and increase repeat and referral business.
• Understanding how to use the Room Visualizer
• Square Measurement Techniques
• Electronic Material Inventory Control Program review and use
• Design checklists to lessen consumer complaints, improve the customer experience and
differentiate your business practices from your competitors.
• Cultivate a responsible mentality to build leadership skills.
• Knowledge in the consumer’s growing environmental, sustainability, and health
concerns since COVID.
• Understanding how to explain LEED certification, reducing waste, VOC’s, and energy
efficiency to the consumer.
• Aging in-place flooring standards- installation techniques, design, problem-solving, and
safety to meet the growing older American population and work successfully with
builders.
• Using the showroom floor to properly demonstrate and maintain products.

Includes one manual and one book and certificate of completion.