Floor Covering Installation Training
Technology in our Industry
Already in the flooring business but things aren't going as planned and as the market changes, its even more challenging? If you answered YES, this course is for you! We will teach you the ZERO Moment of Truth buying cycle and its impact on forever changing consumer demands. This course also includes and introduction to the Room Visualizer, Square Measurement Techniques, and the new Electronic Material Inventory Control Programs.
Floor Covering Installation Training
Technology and Your Customers
Customer service is the backbone to any successful business! Is your relationships with your customers as strong as it could be? In this training you will understand what the Key Performance Indicator (KPI) is for customer success and learn best practices and customer service skills that are proven in the industry. You will also learn how to deliver excellent customer support through texting and ChatGPT as well as creating a Digital Marketing Plan through social media platforms. And finally we will review the automated options for customer service, payroll and expense management.
Interested in becoming a CERTIFIED industry professional?
residential and Commercial carpet certification
This training begins with a knowledge transfer around carpet flooring products that are targeted for residential applications. We then transition into a 3 day hands-on lab where we will cover residential carpet flooring installation training and techniques. Finally, we conclude this course focusing on how to develop excellent customer service skills and review technologies available today to streamline several steps in the residential carpet flooring sales, measurement and installation process.
4 DAY CERTIFICATION TRAINING
residential hardwood and laminate certification
This training begins with a knowledge transfer around the hardwood and laminate flooring products that are targeted for residential applications after which we focus on developing excellent customer service skills and review technologies available today to streamline several steps in the residential flooring sales, measurement and installation process. This leads us to our final two days in a hands-on lab where we will cover hardwood and laminate residential flooring installation training and techniques.
4 DAY CERTIFICATION TRAINING
Residential resilient flooring certification
This course begins with a knowledge transfer around the resilient flooring products that are targeted for residential applications after which we will focus on helping you developing excellent customer service skills. We will also review technologies available today to streamline several steps in the residential flooring sales, measurement and installation process. This leads us to our final two days in a hands-on lab where we will cover resilient residential flooring installation training and techniques.
4 DAY CERTIFICATION TRAINING
Kool Glide Carpet Seaming System Starter Kit
This starter kit has all of the tools and accessories you need to get started with the Kool Glide carpet seaming system. It provides an exceptional value for installers ready to step into the future with this revolutionary system.
Strongly recommended for the "hands on" portion of the certification courses!