NEVER FAIL
Gain the knowledge you need, from the manufacturing
process to product usage scenarios, to become
a professional in the industry.
how to sell to new and emerging markets training
Already in the flooring business but things aren't going as planned and as the market changes, its even more challenging? If you answered YES, this course is for you! We will teach you the ZERO Moment of Truth buying cycle and its impact on forever changing consumer demands. Improve customer relationship management, understanding how to use product knowledge, room visualizers, and features/benefits to overcome objections and close more sales.
Differentiate your business practices and cultivate leadership skills and much, much more!
customer service excellence training
Customer service is the backbone to any successful business! Is your relationships with your customers as strong as it could be? In this training you will understand what the Key Performance Indicator (KPI) is for customer success and learn best practices and customer service skills that are proven in the industry. This skills will allow you to quickly problem solve and deal with even the most stressful situations.
Interested in becoming a CERTIFIED industry professional?
residential and Commercial carpet certification
This training begins with a knowledge transfer around carpet flooring products that are targeted for residential applications. We then transition into a 3 day hands-on lab where we will cover residential carpet flooring installation training and techniques. Finally, we conclude this course focusing on how to develop excellent customer service skills and review technologies available today to streamline several steps in the residential carpet flooring sales, measurement and installation process.
residential hardwood and laminate certification
This training begins with a knowledge transfer around the hardwood and laminate flooring products that are targeted for residential applications after which we focus on developing excellent customer service skills and review technologies available today to streamline several steps in the residential flooring sales, measurement and installation process. This leads us to our final two days in a hands-on lab where we will cover hardwood and laminate residential flooring installation training and techniques.
Residential resilient flooring certification
This course begins with a knowledge transfer around the resilient flooring products that are targeted for residential applications after which we will focus on helping you developing excellent customer service skills. We will also review technologies available today to streamline several steps in the residential flooring sales, measurement and installation process. This leads us to our final two days in a hands-on lab where we will cover resilient residential flooring installation training and techniques.
BREAKING NEWS!
Are you a business owner in the State of Ohio or Michigan?
If you answered "Yes", your new, existing or targeted employees
can take trainings or certification courses for "FREE"
Floorcovering Basics announces their selection and participation in the following Programs:
State of Ohio TechCred Program
State of Ohio WIOA Incumbent Worker Training
Michigan Going Pro
The Certification Programs offered on our site today qualify for reimbursements from these programs.
Watch for future announcements around expansions into other states and county funding programs here on our site!
Proud Partner
Member
YOUR COMPLETE FLOORING GUIDE
Increase your knowledge on:
- Options for Manufacturing Process
- Selecting the correct material for project
- Environment and Foundation Concerns
- Proper Estimation of Material Usage and Waste
We don’t try to teach people how to sell, we educate and inform those in the industry who can’t afford to make flooring mistakes.
What's in the flooring guide?
Click here to view Mark Farnsworth, President, "Floor Covering Basics", latest podcast interview with Lisabeth Calandrino, Chief of Partnerships, "Women of the Flooring Business" to learn more about Marks book!
WE are proud to partner with
Lisbeth Calandrino
and
Women of the Flooring Business
Women of the flooring business is now our Exclusive training organization!
Virtual Estimates is the future for the floor covering industry!
Everybody LOVES shopping from home, and now YOUR customers can too!
Here's how.........Virtual Estimates!!
Subscribe to this service, provide it to your staff and............
SAVE TIME, SAVE MONEY AND INCREASE YOUR SALES NOW!
stay in touch with us!
Want to hear all about our upcoming events and new offerings? Join our mailing list today!